Your questions, answered.

At ApEx Exterior Care, we know you might have a few questions about how we can best refresh your home or business. We pride ourselves on transparent communication and providing solutions that truly make a difference. Here, you'll find answers to the most common queries, helping you understand our unique approach to exterior cleaning in Melbourne.

Frequently asked questions

We've compiled a list of questions our clients often ask about our high-pressure cleaning and soft-washing services. If you don't find what you're looking for, feel free to reach out to us directly. We're always here to help you understand how ApEx Exterior Care can protect and enhance your property.

Will high-pressure cleaning damage my roof or weatherboards?

No. We use a "Soft-Wash" method for delicate surfaces like roofs and house exteriors. This uses low-pressure and specialized cleaning solutions to remove grime and moss without risking the integrity of your tiles or timber. We only use high-pressure on durable surfaces like concrete driveways.

Do I need to be home while you are cleaning?

Not necessarily. As long as we have access to a working external water tap and all windows and doors are securely closed, we can complete the exterior cleaning while you are at work or running errands.

How long does a typical driveway or house wash take?

Most residential jobs take between 3 to 6 hours, depending on the size of the area and the level of buildup. We provide a more accurate time estimate during your free on-site quote.

Is the cleaning solution safe for my garden and pets?

Yes, we take great care to protect your landscaping. We pre-wet your plants and grass and use biodegradable solutions that are safe for pets and gardens once the surfaces are rinsed and dried.

Do you offer window cleaning as well?

No, we specialize strictly in the restoration of exterior surfaces like roofs, house walls (soft-wash), and driveways. By focusing on these core areas, we ensure a higher quality finish for your property’s structural exterior.

What makes ApEx Exterior Care stand out from other cleaning services?

Unlike many general cleaning services, ApEx Exterior Care specializes specifically in the heavy-duty restoration of your home's exterior surfaces. We combine professional trade standards with specialised 'Soft-Wash' technology to safely clean roofs and houses where others might cause damage. Being a local, family-operated team means we take personal pride in every job, offering 7-day reliability and a focus on long-term property protection that sets us apart from the rest in Melbourne.

What should I know before and after your cleaning service?

Before We Arrive (Pre-Clean Checklist)

Secure Windows and Doors: Ensure all windows and doors are tightly shut to prevent water or cleaning solutions from entering the home.
Clear the Area: Move any outdoor furniture, potted plants, or vehicles away from the driveway and walls.
Pet Safety: Keep pets inside during the cleaning process for their safety and to prevent them from getting in the way of equipment.
Access to Water: Ensure an external water tap is accessible and in working order.
Clear Access: Make sure side gates are unlocked if we need access to the backyard for house or roof washing.

Once We’ve Finished (Post-Clean Care)

Allow Surfaces to Dry: Driveways and paths can be slippery when wet; please wait until the area is fully dry before walking or driving on it.
Rinse Plants (Optional): While we pre-wet and rinse your garden, a light water from the customer later in the day doesn't hurt if the weather is particularly hot.
Check the Results: We encourage customers to do a quick walk-around with Alf to ensure they are 100% happy with the transformation.
Maintenance Tip: To keep the results lasting longer, try to sweep away loose leaves or debris from the driveway or roof gutters regularly.
Window Cleaning Note: Since we specialise in heavy-duty exterior care, we don't offer window cleaning. You may notice some water spotting on windows after a house wash, so we recommend scheduling your window cleaner for a day or two after our visit!

What common problems do you help customers solve?

The most common problems we solve for our clients are the buildup of slippery moss on driveways and damaging lichen on roofs. In Melbourne's climate, exterior surfaces can quickly become dirty and even hazardous. We find ourselves most often performing 'top-to-bottom' refreshes for homeowners who want to restore their property’s curb appeal or protect their investment from the long-term damage that mould and grime can cause. Whether it's making a driveway safe again or giving a weatherboard home a fresh, clean look, we focus on the jobs that make the biggest difference to your home's value and safety.

Ready for an ApEx transformation?

From slippery driveways to grimy roofs, ApEx Exterior Care is here to restore your property's appeal and protect your investment. Discover the difference our specialised service can make for your Melbourne home or business.